Cancellation & Refund Policy

This policy explains cancellations, the authorization hold, and refunds for bookings made through Therentalcars. Your supplier's rental terms may add their own conditions, shown at the counter.

The authorization hold

At reservation we place an authorization hold (not an immediate charge) on your card for the online amount — your platform service fee plus any insurance. The hold is captured after 3 days (or sooner if you confirm).

Cancelling before capture

If you cancel before the hold is captured, the authorization is voided and no money is taken. Contact us or use Find my reservation on the site to cancel.

Cancelling after capture

If you cancel after capture, we refund the platform service fee to your original payment method, typically within 5–10 business days (timing depends on PayPal and your bank). If you purchased insurance and the policy has not been used, the insurance premium is refunded per the insurer's terms; once a certificate is issued and the coverage period begins, the premium may be non-refundable.

The rental itself

Because the rental balance is paid to the supplier at the counter, cancelling your Therentalcars reservation does not create a supplier charge — but if you have a separate prepaid arrangement with a supplier, their cancellation terms apply.

No-shows & changes

Failing to pick up the vehicle without cancelling may forfeit the service fee. To change dates or vehicle, contact us before pick-up and we'll help rebook.

Disputes

If something's wrong, please contact us first at carrental@reservationdes.com or +1 (888) 527-1977 — we resolve most issues quickly, which is faster than a card dispute.